Wow some of your coffees are really expensive!
Many of our coffees are limited supply and many come from Hawaii. This means high labor costs, high land and processing costs, and a limited supply. The great thing is, you are getting some of the best coffee in the world. Many perform quite well at cupping competitions and sometimes can be had at your local restaurants. In reality, they are no less expensive than your local Starbucks.
Why can't I just go to the store and buy coffee?
You can but the coffee you get in the store is old and you have little idea of where it comes from. Almost all of our coffees are roasted to order. This means we do not roast the coffee till you place an order with us. You can't get any fresher than that.
How do I store it?
Coffee that is unopened will stay fresh for up to 6 months. Once you open the coffee, keep it in an airtight and dark container. Don't put it in the freezer as the constant thawing and freezing actually makes the coffee get old quicker.
Do I buy whole bean or ground?
We always suggest whole bean to maintain the best freshness but given todays busy schedule, we understand when people want it ground. For drip coffee makers, we suggest a medium grind.
What are my shipping options?
We really only offer one shipping option. In the US, that means free shipping in our carrier of choice, either USPS or Fed Ex.
Do you ship outside the US?
Our system currently isn't handling shipping to other countries but we are more than happy to. Send us a message so that we can figure out shipping charges. To make it worthwhile, we suggest buying 5 pounds at a time.
How much can I buy?
We tend not to put a limit except for our Roast of the Day site. If you are looking to resell or private label coffee, please contact us so we can discuss all the options.
What is your return policy?
Since they are food items, we can't accept returns. If there is something wrong with your coffee, please let us know so we can fix the issues. If you are unhappy with your machines, we can accept returns but there tends to be a restocking fee. Please email us to request a RMA number. If your product is defective, let us know so we can reach out to the manufacturer to get your product fixed or replaced.
Where do you get your coffee?
We negotiate with local farmers and specialty roasters to provide you with these wonderful coffees. Because we live in Hawaii, we get access to many local farmers and roasters. Some of our coffee can only be found at the farmers markets.
How fast does it ship?
We normally ship out in 3 – 7 business days. So don’t count Saturday, Sunday or holidays, but we want to get it out of here as soon as possible. Because we roast to order, it takes time to get the beans, combine orders, bag and take it to the post office for shipping. Some of our farmers only roast one a week or ever other week so it may take a little longer for those coffees to be shipped out.
How can I track my order?
We will give you a tracking number that you can use on the shipping companies website to track the order.
Can I call you?
As you notice we don’t list a phone number on the site. It is not because we don’t want to talk to you, but because we are seldom at the phone to answer calls. If you need to talk and have questions, please email us and we will call you when we are able to sit down and give your questions a good amount of time.
Can I sell my coffee on your site?
We are always looking for quality coffees to sell on the site. Please contact us to discuss how we can work together. We work with many small roasters, farmers and coffee companies to showcase their products on our sites? Mind, you we do not accept "close out" or old coffee on the site. All coffees need to be roasted no more than 30 days prior to sale.
I want to order coffee for my office/restaurant/event. Can I get a discount?
We are more than happy to work with you. Depending on volume we can offer discounts for your office. We can also work to private label coffees for your event or fundraising.
How do you package your coffee?
All our coffees are heat sealed bags with a one way valve. This keeps the coffee fresh from the time its roast yet lets the accumulated gasses to be released from the bags.
I bought whole beans. How do I grind them?
You need to find a grinder to grind them down. We have our favorite grinders and coffee makers here. You can get them from amazon.com so you might even be able to get free shipping. The best bet is a conical burr grinder but if the cost is too high, a decent stick grinder will be fine for every day drip coffee maker use.
Do you suggest any coffee makers?
We have a variety of selection of coffee makers for every budget and need. We always think French presses are the best option for getting the most out of your gourmet coffee but we understand people are busy. Because of this we offer a variety of coffee makers on our site including espresso machines. Check them out.
Send a message to firstname.lastname@example.org and we will get back to you as soon as possible.